How to use a board as a motivation and productivity tool?
Wallboard is actually an advanced version of an office whiteboard that was traditionally used to communicate key business metrics.
The real-time data displayed by electronic dashboards actually helps employees prioritize their tasks and decide on their action steps.
The benefits of using wall boards.
These are primarily used to communicate information in real time so everyone is on the same page and business runs according to plan.
The biggest advantage of using electronic whiteboards is that you can communicate with the teams in real time. It helps you make an organization agile and fast, which can be your greatest asset in the long run.
How to intelligently use wall boards?
When we talk about the selection of data to be displayed on dashboards, it becomes important to display the information that is relevant and useful to the organization.
Therefore, the interface should be uncluttered and easy to understand. The most effective electronic displays are those in which information is displayed in a clear, concise, and understandable format.
That is the reason why the latest dashboard software uses information graphics instead of boring numbers and tables.
Configure and customize your wall boards
Advanced display software allows users and administrators to configure and customize the display according to business needs. Visualizing interesting, graphical, and dynamic information is much more effective than visualizing data in a purely numerical format.
Game visualization techniques are also used to make the board content even more interesting and engaging.
Smart use of graphics for better interaction
Imagine contact center agents or employees on the ground comparing themselves to athletes on a running track. The best performer among them is shown as the athlete, who is ahead of the rest on the track. It is an interesting way to convey the desired information to motivate other team members.
Or imagine the rockets hitting the skyscrapers used to represent the sales performance of individuals. It improves overall productivity on the floor and encourages healthy competition among team members.
Choose your messages to reduce stress on the floor
It is important for managers to choose the information that is displayed on the dashboards. For example, contact center employees are often under tremendous stress, and sometimes things get really tough for them.
Sometimes the key performance indicators (KPIs) on visualization dashboards can be quite disappointing and demoralizing for teams. In such an environment, managers should not focus too much on metrics which can eventually lead to even more stress and negativity on the floor.
Replace them with light messages of inspiration and motivation and appreciate key employee achievements even during this difficult phase.
Establish positive and healthy communication.
From my point of view, dashboards should be used wisely. The goal should be to create positive vibes in the workplace and encourage healthy competition, as well as ensure that the business is headed in the right direction.
Innovative steps managers can take may include customizing and configuring dashboards in such a way that they not only display key business metrics and KPIs, but also act to boost overall employee morale.
The messages must be chosen intelligently to motivate the employees on the floor. For example, the entire focus should not be on quantity and numbers. If someone exhibits excellent quality or a parameter that is often overlooked, they should be rewarded and recognized for it.
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If a contact center employee has a higher AHT or average handle time, but at the same time also scores high in terms of problem solving or closing deals, they should be mentioned and highlighted on display boards.
Use gentle reminders
When it comes to KPIs, a gentle reminder is the best technique. For example, if a team’s overall average drive time is increasing, it could be cause for concern and a gentle reminder will help the team take corrective action.
Identify the need for training.
Similarly, if one team consistently performs well in sales while another team performs poorly, the training manager can identify the need for training and place the team back in the training rooms.
The idea is to improve overall productivity and not just target or ridicule someone based on their poor performance. That’s why managers need to be extremely cautious when choosing how information is displayed on dashboards.
Gentle reminders are extremely helpful, but they must be used judiciously and selectively so they don’t breed negative feelings on the floor. Bulletin boards are a powerful tool for improving productivity and organizing your business, but an insensitive display of information can increase employee stress levels. It could also increase the dropout rate.
Show only useful information
Don’t display unnecessary information on dashboards, as it could distract users. Keep it interesting and engaging, otherwise it will defeat its entire purpose.
Only relevant information should be displayed so that overall quality and productivity can be increased.
Choose the right frequency for communication
Again, choosing a frequency is extremely important. Meanwhile, managers can creatively use boards to share useful information and product updates. This will help agents improve their product knowledge and reduce the need for additional training sessions.
show dynamic scripts
In a contact center environment, wallboards can also be used to display dynamic scripts to help and empower agents to handle different types of calls.
There are several creative and innovative methods that can be used to improve overall workplace efficiency and productivity using wall displays and agent desks.
Bring warmth and use personalized techniques.
Wish your employees on their birthdays and anniversaries, so they feel valued.
Use your wall boards for product updates
Use your display to provide your employees with the latest information, tips and tricks, scripts, product updates, industry updates, and training material for effective learning and increased productivity.
Ongoing, live training offered through bulletin boards will reduce the need for additional training sessions that could be counterproductive in terms of lost work hours.
